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Frequently Asked Questions

Being involved in an accident can be an incredibly stressful and frightening experience. Always check everyone involved is safe and contact the emergency services if there are any injuries. Next, call AD Williams on 02382 543683. Our team are specially trained and can advise you on exactly what to do next. They can arrange an accident recovery for your vehicle, we will also provide a free no-obligation quotation for the repair of your car.

It is your choice where your vehicle is repaired after an accident. Insurance companies often suggest vehicles are repaired by their approved network, but ultimately this decision is yours. Most insurers will only require one quote for the repair. It is important to get an agreement from the insurer before the repair begins, but the AD Williams team are on hand to help. We also provide courtesy cars.

Choosing an approved repairer offers you peace of mind that your vehicle is in the best possible hands. Opting for an approved repairer has many benefits, including:

  • – Our staff are expertly trained in the latest repair methods set by the manufacturer.
  • – An approved repairer will only ever use genuine parts and approved products on your vehicle.
  • – We are regularly audited by our manufacturers and must meet the highest standards in order the retain our approvals.

SMART repair stands for “Small, Medium Area Repair Technology”, and is a repair conducted on a small area of a vehicle without the replacement of a panel. SMART repairs are quick, cost-effective and can have your vehicle returned to that shiny factory-fresh look. SMART repairs include the following services: alloy wheel repair, minor chip or scratch repair and bumper repairs.

At AD Williams vehicle safety is our priority. We will never cut corners with repairs and will always use genuine parts and approved products. We always aim to have your vehicle returned to you as quickly as possible, but we can keep you mobile in the meantime by offering you one of our courtesy cars. Our team will also give you regular updates on the status of your repair and your vehicle’s expected return date.

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